Descripción de la oferta
Duración de la oferta: hasta el 08/12/2023.
Funciones
Provides the full range of regular and emergency passport, citizenship, and consular services, including complex cases. Will share duties with two other Passport & Citizenship Assistants and one seasonal clerk, under the training and guidance of two Senior Assistants with expertise in passports and special consular services. Responsible for daily direct customer interaction, including completing all intake, data entry, QA, and printing for passports and other citizenship services. Recommends cases to the consular officer for approval/denial. Serves as one of the sections sub-cashiers (either primary or backup, as needed), responsible for collection of consular fees in compliance with applicable law and regulations and consular management controls. Provides all notarial services.
Requisitos
EDUCATION: High school diploma required. EXPERIENCE: A minimum of three years of experience in Consular or related work involving extensive experience in customer service, including one year using statistical programs such as Excel is required. JOB KNOWLEDGE: Knowledge of standard skills required for Windows, Outlook, Access, Excel, and internet. LANGUAGE: Good working knowledge of English speaking/reading/writing. Good working knowledge of Spanish speaking/reading/writing. This may be tested. SKILLS AND ABILITIES: Ability to organize work and set priorities and the use of tact and good judgment in dealing with the public. Must have initiative and ability to work under pressure within the framework of a team. Ability to draft correspondence in English and Spanish. Accuracy in data entry. Ability to exercise judgment in application of complex policies and regulations is required.