Descripción de la oferta
Proceso de selección continuo.
Funciones
Do you speak Dutch level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you! We are looking for energetic and vibrant Tier 1 Technical Support Agents to work in a new and expanding flagship center located in Santa Cruz de Tenerife, Spain. * Responsibilities · Interact with customers via telephone, email and web, providing them with technical support and problem-solving capabilities. · Identify, evaluate and prioritize customer problems and complaints. · Analyze customer problems and formulate resolution plans. · Evaluate new services, processes and technologies introduced in the technical assistance service. · Participate in departmental training activities, including training programs in support of new technologies, procedures, and customer service improvements. · Work with departmental staff to promote, develop and maintain strong customer service values. · Escalate unresolved issues to potential customers, designated service group (Customer). * We offer: .Annual salary 20000 .6 month contract and first month of training .Possibility of teleworking .Professional and personal development
Requisitos
Requirements · Mandatory languages (fluent): Main language (Dutch) + English. Valuable: upper intermediate Spanish · Basic PC skills · Good communication skills · Availability to work shifts: (40 hours a week - 5 days a week). Rotating hours: 7 a.m. to 3 p.m. / 3 p.m. to 11 p.m. / 11 p.m. to 7 a.m. with breaks established by law. · Basic understanding of the principles, theories and practices of group dynamics and/or team development. · Customer oriented