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Hi Critters, today we start this 2024 with a new challenge as Helpdesk Agent 

 Spreek je Nederlandes?

Do you speak English?

Do you have a strong customer focus orientation?

Do you live in Tenerife?

 If the answer to all these questions is JA  ... then ...


 We are seeking energetic , vibrant  speaking Level 1 Helpdesk agent to work in a new and expanding Flag-ship center located in different sites, the most usual site is Tenerife, Spain.

 What is the challenge? 

· Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.

· Identify, evaluate and prioritize customer problems and complaints.

· Analyze customer problems and formulate plans of resolution.

· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

· Evaluate new services, processes and technologies introduced at the helpdesk.

· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements

· Work with departmental staff to promote, develop, and maintain strong customer service values.

· Escalate unresolved issues to support leads, designated (Client) service group.


What will make you succesfull in this role?

· Mandatory languages (fluent): Main language (Dutch) + English (Valuable: Spanish)

· Basic PC Skills

· Good communication skills

· Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)

· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation

· Baic understanding of the principles, theories, and practices of group dynamics and/or team development

· Basic Business Development:, Results Focused, Initiative

· Customer-oriented

 What we offer? 

Initial 6 month contract and then if the performance is good it is possible to become a member of the staff 

Enjoy the vacations from the first moment: 23 working days per year 

Training period of approximately 3 weeks with employment contract 

Good work environment and development in a multicultural and Dynamic context